Refunds
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on allwatches.store receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if the item is not as described or damaged;
- full refund if you do not want the product you have received (but the item must be unused).
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within:
- 14 calendar days afer the order is received. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Easy Returns
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund.
You have the right to return your order within 14 calendar days starting from the day on you have received your package.
The product must be in an unused condition and in its original packaging, if possible, with all its accessories and all packaged components.
Shipping costs will be the responsibility of All Watches Store
We will refund the full cost of the merchandise and shipping charges (in case they exist)
How to Return an Item
If you want to initiate a return, please complete the following steps:
- Please send us a photo of the products you’ve received with the return request to contact@allwatches.store or to our Facebook or Instagram account and we will guide you through the steps.
- We will send you the mailing label and the instructions to return the items. They will depend on your postal code but don’t worry, it will be as easy as printing the label, sticking it to the package and waiting for pick up or dropping it on your nearest Post Office lobby mail slot.
- Please do not send your purchase back to us unless we authorize you to do so.